Return Policy

Non-Custom Products

Eligible non-custom reusable kits, magnets, clips, holders and accessories may be returned within 30 calendar days of delivery.

Items must be new, unused and in their original condition and packaging, with all components, and free of damage or wear. Altered, used or damaged items, or items with missing components, may not qualify for a return.

Request Return Authorization

Before returning an item, email help@nextdaybadges.com with your order number and reason for the return. Our team will provide return authorization and instructions. Unauthorized returns may not be accepted.

Return Shipping

The customer pays return shipping unless the return is due to a merchant error or defect. Original shipping charges are non-refundable. We recommend a tracked shipment; the customer is responsible for the return arriving.

Wrong, Damaged or Defective Non-Custom Items

If a non-custom item is wrong, damaged or defective, email help@nextdaybadges.com within 7 days of delivery. We will provide a replacement or an appropriate resolution at no additional shipping cost.

Refund Timing

Approved refunds are issued to the original payment method within 5 business days of receipt and inspection of the returned item. Your bank or payment provider may require additional time to post the refund.

Custom and Personalized Orders

The 30-day non-custom return policy does not apply to custom or personalized products. Custom and personalized orders are not eligible for standard returns or refunds. Approved custom proof orders are final, and we do not accept returns or exchanges after proof approval.

We will correct merchant manufacturing errors, product quality issues such as printing, material or craftsmanship defects, and discrepancies from the approved proof caused by an error on our end.

For a custom order quality issue or a discrepancy from the approved proof, contact help@nextdaybadges.com within 3 business days of delivery. Include your order number, photos of the issue and a brief description. We will review the request and provide a replacement or resolution when applicable.